Enterprise Governance of Information & Technology [EGIT] is a challenging undertaking for most businesses and having an effectively managed IT department is crucial for all small and medium enterprises [SMEs] as they increasingly compete locally, regionally and worldwide.
If your organization is unable to master the critical top 4 priorities for EGIT: Project Management, Operations, Service Requests and Incidents, and Supplier Management then it is highly unlikely that your business will develop fully and be able to conquer the remaining 36 objectives to align your business with it’s Information & Technology.
For most businesses it is a general mandate to operate as effectively as possible. Of course playing the “long game” will always be a challenge and requires business owners, board members and executives to be fully committed to bringing about positive growth and change.
Computer security and managing these associated risks is an important topic for all organizations now particularly with the imminent threat of malware and ransomware. If your IT department isn’t operating as effectively as it can be then you could be opening up your business to serious incidents which could impact operations resulting in catastrophic consequences to the bottom line and business reputation.
There are several ways you can improve processes in your small to medium enterprise (SME) using industry frameworks such as ISACA COBIT, NIST, and ISO:
- IT Governance: Implementing a framework such as ISACA COBIT can help you establish a clear governance structure for your IT operations, including roles, responsibilities, and decision-making processes.
- Risk Management: Using frameworks like NIST can help you identify and manage potential risks to your IT operations, including threats to the confidentiality, integrity, and availability of your data.
- IT Service Management: Implementing frameworks like ISO 20000 can help you improve the delivery and management of IT services, including incident management, problem management, and change management.
- Vendor Management: Establishing clear processes for managing vendors and suppliers, such as creating Service Level Agreements (SLAs) and regularly reviewing vendor performance, can help you ensure that you are getting the best value from your vendor relationships.
- Project Management: Implementing project management frameworks such as PMBOK or Prince2 can help you improve the planning, execution, and delivery of your IT projects.
- IT Operations: Use of ITIL framework can help you improve the efficiency and effectiveness of your IT operations by establishing clear processes and procedures for incident management, problem management, change management, and service level management.
- Automation: Implementing automation tools and techniques can help to improve processes by reducing manual effort and increasing efficiency.
- Service Desk: By providing a centralized point of contact for IT-related issues, Service Desk can help to improve communication and collaboration across different departments and teams, and can also provide valuable data for service level management and reporting.
It’s important to note that these are general recommendations and best practices, it’s important to evaluate your company’s specific needs and tailor your implementation accordingly.